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What help is available?
Cora
Cora, our AI assistant can answer your questions 24/7, and can connect you to an adviser during normal working hours
Webchat
Our webchat advisers are here 8am to 5pm Monday to Friday, excluding UK public holidays
Online
Search FAQs, join a webinar or watch our ‘how-to’ videos
Telephone
Call the Bankline Helpdesk for help with complex queries. We are here 8am to 5pm Monday to Friday, excluding UK public holidays
Support guides
Our guides cover all the Bankline essentials. They’re a handy reference point, whether you’re getting started or looking for more detailed support.
Bankline is available to NatWest business current account customers. Fees apply.
Bankline for Communities FAQs
If you're looking for help with Bankline for Communities, you can find all the articles you need in one place. Everything from how to log in, to making payments and setting up new users.
Bankline webinars
Learn from our Bankline experts in these free online sessions. Book your place and unlock the full potential of Bankline.
Accounts and account servicing
We’ll show you how to access all your accounts and transaction information. We’ll also take you through the features that let you get everyday tasks done quickly. (45-60 mins)
Making payments
Our experts will show you how to create different types of payment in the most cost-effective way. They’ll also explain how to link Bankline with your accounting software. (60 mins)
Explore more webinars
Find out what other webinars are available for Bankline users and administrators.
Bankline Security
With Bankline, the power is in your hands to tailor your security, with a range of features available to help protect your business.
Watch this short video to learn how to make these features work for you.
Get in touch
Cora, your digital assistant, can quickly help with your question, or connect you to the right team. Click the 'Chat to Cora' button to begin.
If you'd prefer to give us a call, our Bankline helpdesk is here to help with more complex Bankline queries.
0345 300 4108
+44 345 300 4108 (outside the UK)
18001 0345 300 4108 Relay UK
Lines open 8am to 5pm, Monday to Friday excluding UK public holidays. Calls may be recorded.
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Getting ready for ISO 20022?
ISO 20022 XML (Extensible Markup Language) is an established global standard for payments messaging.
Business, commercial, and corporate customers that make/receive UK, Euro and cross border payments will be impacted along with financial institutions, indirect access participants, partner banks, SWIFT Correspondents and SWIFT Corporates. These regulatory changes come from the Bank of England, more information about ISO20022 as well as how it may affect your usage of Bankline can be found below.